SmartStart implementation: A proven process to get you up and running and on your way to success
When it comes to implementing your talent management solution, we aim to keep it short, focused and easy. That way you and your teams can get up and running quickly to take advantage of all the powerful features of your system.
TalentEd’s implementation process, called SmartStart, was created in collaboration with hundreds of customers and uses thousands of data points to identify and build the implementation process most needed in today’s environment. From day one, our SmartStart methodology focuses on your unique needs, and then lays the foundation for an amazing customer experience from us every day after.
SmartStart is designed around these four pillars of success:
In talent management solution implementations, one size doesn’t fit all — that’s why we pair you with an expert Customer Success Consultant to define an implementation plan and timeline to support the unique needs of your organization and help you optimize your processes wherever possible.
Our team is trained to listen and use your input to design an implementation approach that fits your team.
There are no scripts, no third-party vendors and no gimmicks during implementation with TalentEd. The SmartStart methodology is consultative and personal.
The TalentEd team has more than 15 years’ experience serving education, so you can rest assured you’re working with knowledgeable, experienced professionals.
Training is hands-on, not lecture-style
Customers use their own systems as much as possible
Engaging trainings improve knowledge transfer rates, leaving your team feeling more empowered to use the solution in less time
Wherever possible, your team will interact with and experience the processes as you build them
A tailored approach to implementation goes hand-in-hand with the consultative nature of SmartStart implementation
If your institution requires more training on a certain aspect of your solution, that’s where we’ll focus
Using the timeline and approach you defined with your expert consultants, we will further focus implementation on the things that matter most to you: your workflows, your processes, your solution
Our ongoing services and trainings help users grow with the solution at their pace
Familiarity with the system doesn’t stop at the end of the implementation, with The Classroom and other training options, your team can empower basic users to become expert users
Invest in new employees’ success or help bring rededicated employees up to speed and using the solution effectively with post-implementation training options
Certifications to move from basic to expert user levels, coming soon
SmartStart also expands implementation delivery options to match customers’ schedules, locations and budgets.
Implementation delivery options vary by product and include:
Self-service with video-based training resources
One-on-one implementation with a Customer Success Consultant
Full-service setup, so the TalentEd team builds forms, workflows and other configurations for you
Custom Scope, where you work with a TalentEd representative to design implementation activities for new system configurations built uniquely for your institution
On-site, TalentEd representative comes to your campus to conduct implementation activities and training
End-user training, where the TalentEd team trains hiring managers