Tips to help you take advantage of our partnership together
Our top priority is to deliver an amazing customer experience … which also means making it as easy as possible for you to work and partner with us.
We asked longtime customer Elaine Howard, chief human resources officer at Hays Consolidated Independent School District, based in Kyle, Texas, to talk about the customer relationship and ways customers can get the most from their PeopleAdmin partnership.
PeopleAdmin: We are always striving to improve our customers’ experience with PeopleAdmin. Knowing that, what are some ways that customers can work best with us?
Elaine: Definitely do your homework. I think that’s probably the most important thing: Get educated before you make that phone call or before you enter that conversation. One of the things you first asked us is, How may we serve you? And as a good customer, I have a responsibility to go into that conversation with at least this concept or idea of what we need.
And I think what really makes this key is that you need to be realistic.
PeopleAdmin: For instance?
Elaine: When I talk to you about my needs, I try to be very upfront. For example, I might say, this budget year I only have $7,000 to work with. The next budget year I’m going to have $15,000 to work with. So, realistically, that’s how much money we have. And then, I state my needs. But I try to be respectful of your needs — timing and resources — as well.
PeopleAdmin: Speaking of “timing”… That’s a really important issue when a customer needs to get a solution implemented and up and running. How can our customers best deal with time constraints?
Elaine: Timelines, in my mind, are put in place so that both sides know when and how they’ll be accountable along the way. Did we do what we said we were going to do? If we told you we were going to have all of our staffing lists, all of the email addresses, all of the reporting that we needed and we dropped the ball, how can we say we’re up against a timeline and you aren’t meeting it? Again, being realistic helps this challenge.
PeopleAdmin: Is there anything else that our customers should be aware of that could make their experience working with us a little bit better?
Elaine: I think that sometimes, as a customer, we assume just because the implementation’s done that somehow we have become the expert. As a customer, don’t hesitate to ask when you need help. It’s okay for us to call you up and say, “Hey, where am I going now? What should I expect down the road?”
We become our worst enemy, I think, when we don’t stay connected. If we find issues, or something that could be better, we need to keep reaching out and let you know, so that you have that feedback.
PeopleAdmin: Any final thoughts?
Elaine: Do you know what I love about you all? You’re really good about giving feedback in the way that makes us feel like we’re growing and learning. You’re making us feel like great customers. And I think that’s greatly appreciated.