Without quality support, K-12 talent management software delivers an expensive headache

‘We would call them with a question, and they wouldn’t be able to answer us. My boss was not happy about that.’

If a software vendor doesn’t provide quality customer support, their solutions quickly become a source of frustration, as Framingham Public Schools (FPS) can attest.

“Sometimes, we would call them with a question, and they wouldn’t be able to answer us,” said Tiago Gadens, assistant director of human resources at FPS, in reference to his district’s previous performance management solution provider. “My boss was not happy about that.”

To make life easier on his team, Tiago facilitated his district’s switch to Perform — the performance management solution from TalentEd. Due to his experience with TalentEd’s applicant tracking system, Hire, and records management solution, Records, Tiago knew poor support would no longer be an issue.

“TalentEd’s support is outstanding,” he explained. “The help desk is amazing.”

Like Framingham Public Schools, thousands of schools and districts trust TalentEd to provide world-class customer support alongside solutions that help them transform the way they recruit, hire, onboard, manage, develop and retain quality teachers and staff.

“TalentEd’s product platform and customer service have made a tremendous impact for our HR department,” said Chris Rossini, director of human resources for certified staff at Paradise Valley Unified School District. “These solutions provide the data we need at our fingertips, and the automation frees up labor time so we’re able to focus on other aspects of HR.”

While the solutions ultimately drive results, Robert A. Rammer, Ph.D., assistant superintendent at Wheaton Warrenville Unit School District #200, believes TalentEd’s commitment to partnership is what truly sets the talent management solutions provider apart.

“Support is, from my perspective, the crown jewel of TalentEd,” he explained. “Certainly, the product has to fulfill a need, but more important is the ability for the user to find solutions when problems or questions arise. TalentEd sets the bar in this category. The staff is very friendly, helpful, knowledgeable, and seems genuinely interested in getting the answer necessary to solve any problems.”

Barbara Burke, director of human resources and staff development at West Baton Rouge Parish Schools, put it more simply.

“We are 100 percent satisfied with the products and services TalentEd provides to us,” she said.

Discover the 4 questions you can ask to asses a vendor’s support structure — before making a purchase.

Support Assessment Guide

Learn how TalentEd’s innovative solutions and world-class customer support can help your school or district streamline talent management.

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